Shipping policy
Shipping Policy
Lumen Basket works with trusted fulfillment partners to ship products directly to our customers. Shipping options, costs, and estimated delivery times are displayed at checkout when available and may vary depending on the products ordered and the delivery destination.
Order Processing & Fulfillment
Some products sold by Lumen Basket are fulfilled and shipped directly by our supplier partners. Because products may be fulfilled from different locations, orders containing multiple items may arrive in separate packages or at different times.
Processing and shipping times may vary by product and fulfillment partner.
Shipping Costs
Applicable shipping charges will be displayed at checkout before you complete your purchase. Shipping costs may vary based on the products in your order, delivery location, and available shipping method.
Delivery Estimates
Any delivery dates or timeframes provided at checkout or after an order is placed are estimates and are not guaranteed.
Delivery may be affected by carrier delays, weather, holidays, high shipping volumes, incorrect addresses, or other circumstances outside the reasonable control of Lumen Basket.
Tracking
When tracking information is available, it will be provided after your order ships. Please allow time for the shipping carrier to update tracking information after a label is created.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. If you discover an error, contact Lumen Basket as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.
Lost, Delayed, Damaged, or Incorrect Orders
If your package is significantly delayed, arrives damaged, contains an incorrect item, or appears to be lost, please contact Lumen Basket through our Contact page.
Please include your order number and any relevant information or photographs so we can review the issue with the appropriate fulfillment or shipping partner.
Multiple Shipments
Orders containing multiple products may be delivered in more than one shipment. Receiving only part of an order does not necessarily mean the remaining items are missing.
Returns
Shipping-related returns and refunds are subject to our Refund & Return Policy.
Contact Us
If you have questions regarding the shipping status of an order, please contact Lumen Basket Customer Support through the Contact page on our website.