Refund policy

Refund & Return Policy

At Lumen Basket, we want you to be satisfied with your purchase. If you need to request a return, please contact us within 30 days of delivery.

To be eligible for a return, the item should be in the same condition in which you received it, with original components and packaging when reasonably possible. Returns sent without prior authorization may not be accepted.

Some Lumen Basket products are fulfilled directly by our supplier partners. If your return is approved, we will provide the applicable return instructions and, when available, a return shipping label.

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or missing, contact us as soon as possible so we can review the issue and work toward a resolution.

Items that have been used, altered, or damaged after delivery may not be eligible for a refund unless required by applicable law.

Once an approved return is received and processed, any eligible refund will be issued to your original payment method. Please allow additional processing time for your bank or card provider to post the refund.

Certain items may not be returnable, including items that are final sale or otherwise excluded from return under applicable law or supplier requirements. If an item has special return restrictions, those restrictions will be disclosed when applicable.

For return or refund questions, please contact Lumen Basket Customer Support through the Contact page on our store.